Support

Help with SKAJ, and how to reach me.

Contact. Email feedback@skaj.app, or use Send Feedback at the bottom of Settings in the app, which fills in your app version and device for you. I read every message and reply as soon as I can.

When you report a problem, tell me what you did, what you expected and what happened. The build number is at the bottom of Settings → System.

Common questions

Where is the manual?: Inside the app: the first row in Settings, “Quick Start Guide & User Manual”. It is stored on your device and works offline.
How do I move to a new phone?: Install SKAJ on the new device and, on the first screen, choose “Replacing or adding a device?” Open SKAJ on your old device, pair the two (confirm the 4-digit code on both) and your logbook arrives. If the old device is gone, restore a backup file instead: Settings → Import / Export / Backup → Restore SKAJ backup.
How do I back up my logbook?: Settings → Import / Export / Backup → Backup SKAJ (.json) creates a file you can save anywhere. SKAJ can also remind you once a month (Settings → Automatic backup). Backup files are not encrypted, so store them somewhere you trust.
My devices will not sync.: Open SKAJ on both devices, keep them close together, and make sure Wi-Fi and Bluetooth are on. In iOS Settings → SKAJ, allow Local Network. Pull down on the Dashboard or Logbook to sync now. If a device shows as not paired, pair it again under Settings → Device sync.
I lost entries after a sync.: Before a sync replaces changes that exist only on one device, SKAJ saves a safety copy. Look under Settings → Import / Export / Backup → Safety copies and restore the one from just before the sync. Then email me what happened.
Can I export my logbook?: Yes: Settings → Import / Export / Backup → Export to CSV / PDF creates a CSV file or an EASA or FAA logbook PDF, for all flights or a period you choose.
How do I delete my data?: Settings → System → Erase All Content and Reset clears the logbook in the app; deleting the app removes it from that device. Backup files you saved elsewhere are yours to delete. See the privacy policy.
Which devices are supported?: iPhone and iPad running iOS or iPadOS 17 or later.